Privacy Policy – Kalista International

Last Updated: September 2025

Kalista International (“Company”, “we”, “our”, or “us”), headquartered in Bhubaneswar, Odisha, values the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us on digital platforms including IndiaMART, TradeIndia, WhatsApp, social media, and other channels.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

We collect different types of information to provide better products, services, and customer experiences:

a) Personal Information

• Full Name
• Contact Number (mobile, WhatsApp, landline)
• Email Address
• Residential or Business Address
• Company/Business Name (if applicable)

b) Business & Transaction Information

• Order history
• Product inquiries
• Payment details (through secure channels only)
• Invoices & GST details

c) Technical Information

• IP address, device type, browser, and operating system
• Cookies and browsing activity on our website

d) Other Information

• Feedback, reviews, and testimonials
• Social media interactions with Kalista International pages

2. How We Use Your Information

We use your information only for legitimate business purposes, including but not limited to:

• Processing orders and managing deliveries
• Responding to inquiries and providing customer support
• Sending order confirmations, invoices, and updates
• Offering personalized product recommendations
• Informing you about promotions, discounts, or new arrivals
• Maintaining compliance with legal and tax obligations
• Improving our website, digital presence, and marketing campaigns

3. Sharing of Information

Kalista International does not sell or rent your information. We may share your data in the following cases:

• Service Providers: Logistics partners, courier companies, payment gateways, and IT service providers to fulfill orders.
• Business Partners: Authorized dealers, distributors, and regional sales managers who assist in customer service.
• Legal Compliance: When required by law, regulation, or court order.
• Business Transfers: In case of merger, acquisition, or transfer of ownership.

4. Data Security

We implement strict technical and organizational measures to protect your data against unauthorized access, disclosure, loss, or misuse. Security measures include:

• Encrypted communication (SSL/HTTPS) on our website
• Restricted access to sensitive data within the organization
• Regular monitoring of data systems for vulnerabilities
• Secure storage of invoices, orders, and customer records

However, no system is 100% secure. While we do our best, Kalista International cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Remember user preferences
• Improve browsing experience
• Analyze website traffic
• Deliver relevant advertisements

Users can disable cookies from their browser, but this may affect website functionality.

6. Third-Party Links

Our website, catalogues, or social media posts may contain links to third-party websites (e.g., IndiaMART, TradeIndia, Pinterest, Instagram). We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

7. Your Rights

As a customer, you have the following rights:

• Request a copy of your personal data we store
• Ask for correction or updates to your information
• Opt-out of marketing messages at any time
• Request deletion of your data (subject to business/legal obligations)

To exercise these rights, please contact us (see Section 11).

8. Children’s Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

9. International Data Transfers

If you access our services from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business operations, technology, or legal requirements. Updates will be posted on our website with a revised date.

11. Contact Us

For any questions, requests, or concerns about our Privacy Policy or data practices, please contact:

Kalista International – Premium Wall & Interior Solutions

📍 Address: [Insert Full Business Address, Bhubaneswar, Odisha]

📞 Phone/WhatsApp: +91-9211729277, +91-9211729276, +91-9211729275

📧 Email: kalistainternationalbbsr@gmail.com

Terms & Conditions – Kalista International

Last Updated: September 2025

Welcome to Kalista International. By accessing our website, catalogues, IndiaMART/TradeIndia profile, or purchasing from us, you (“customer”, “buyer”, or “user”) agree to the following Terms and Conditions. Please read them carefully. If you do not agree, you may discontinue using our services.

1. Company Information

Kalista International is based in Bhubaneswar, Odisha, India. We are suppliers, dealers, and wholesalers of premium wall and interior décor products including:

• WPC Wall Panels
• UV Marble Sheets
• Glass Mosaic Tiles
• PU Stone Panels
• Fluted Panels
• Nail-Free Glue
• Self-Adhesive Tapes
• Installation Accessories

We serve homeowners, architects, interior designers, builders, retailers, and contractors across India.

2. Eligibility

• You must be at least 18 years old to place an order.
• Businesses must be authorized to purchase on behalf of their organization.

3. Product Information

• All product images shown on our website, catalogues, or social media are for reference purposes. Actual product colors, textures, or patterns may vary slightly due to lighting, screen resolution, or natural differences.
• We strive to keep descriptions accurate, but Kalista International is not liable for typographical or pricing errors.

4. Pricing & Payment

• Prices are subject to change without prior notice.
• Bulk/wholesale pricing is available for eligible buyers.
• Payments must be made in advance or as per agreed terms (via bank transfer, UPI, cheque, or other accepted methods).
• Kalista International is not responsible for delays caused by incomplete payments.

5. Orders & Confirmation

• Orders are confirmed only after receipt of payment or advance.
• Once confirmed, orders cannot be cancelled unless agreed in writing.
• Custom/bulk orders are non-cancellable and non-refundable.

6. Shipping & Delivery

• We deliver across Odisha and pan-India through transport, courier, or logistic partners.
• Delivery timelines are estimated and may vary due to availability, transportation, weather, or external factors.
• Kalista International is not responsible for delays once products are handed to the shipping carrier.
• Risk of loss or damage passes to the buyer upon delivery.

7. Returns, Replacement & Warranty

• Products once sold cannot be returned unless defective or damaged on arrival.
• Buyers must inspect goods immediately upon delivery.
• Complaints must be raised within 48 hours of delivery with photo/video proof.
• Replacement will be provided only for valid claims; refund is issued only if replacement is not possible.
• No warranty is provided on installation done by third parties.

8. Installation

• Kalista International provides installation guidance and recommended accessories (nail-free glue, adhesives, tapes, clips).
• Actual installation is usually handled by the customer’s contractor or local team unless otherwise agreed.
• We are not liable for damages caused by improper installation.

9. Bulk Supply & Dealer Terms

• Bulk buyers, dealers, and retailers must comply with our purchase policies.
• Discounts are available only on meeting minimum order quantity (MOQ).
• Unauthorized resale or misrepresentation of products is strictly prohibited.

10. Intellectual Property

• All content, images, designs, and logos of Kalista International are our property.
• You may not copy, reproduce, or misuse our brand materials without permission.

11. Limitation of Liability

• Kalista International is not liable for indirect, incidental, or consequential damages arising from product use.
• Maximum liability is limited to the invoice value of the product purchased.

12. User Responsibilities

• Provide accurate billing and delivery details.
• Use products only for intended purposes.
• Comply with all applicable local laws and building codes.

13. Force Majeure

We are not liable for delays or non-performance caused by events beyond our control, such as natural disasters, strikes, accidents, government restrictions, or logistic disruptions.

14. Privacy

Your personal and business information is protected as per our [Privacy Policy]. We do not sell or misuse customer data.

15. Dispute Resolution

• Any disputes will be subject to the jurisdiction of Bhubaneswar, Odisha courts only.
• We encourage settlement through mutual discussion before legal action.

16. Modifications

Kalista International reserves the right to modify these Terms at any time without prior notice. Updates will be effective once posted on our website.

17. Contact Us

For any questions about our Terms, please reach us at:

Kalista International – Premium Wall & Interior Solutions

📍 Address: [Insert full business address, Bhubaneswar, Odisha]

📞 Call/WhatsApp: +91-9211729277, +91-9211729276, +91-9211729275

📧 Email: kalistainternationalbbsr@gmail.com