Privacy Policy

At Tranquil Resort And Spa, we are committed to protecting your privacy and ensuring a safe and secure experience for all of our guests. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By making a reservation or staying at our resort, you agree to the practices described in this policy.

1. Information We Collect
2. We may collect the following personal information during your stay or booking process:

Personal Identification: Name, address, email address, phone number, nationality, and date of birth.

Payment Information: Credit card details (processed by third-party payment providers), billing address, and payment history.

Booking Information: Reservation details, check-in/check-out times, special requests, and any preferences mentioned during booking or check-in.

Identification Documents: A valid proof of citizenship (passport, national ID, voter ID) may be required for verification at check-in as per resort policy.

Guest Activity: Data regarding your resort activities, such as restaurant usage, spa bookings, pool visits, and participation in games and events.

1. How We Use Your Information
2. The information we collect is used to:

Process your reservation and provide the services you have requested.

Verify your identity during check-in and ensure compliance with local regulations.

Enhance your stay by offering personalized services and ensuring your comfort and safety.

Improve our services, operations, and marketing efforts.

Communicate with you, including sending booking confirmations, updates, promotional offers, or surveys.

Analyze guest preferences to offer tailored experiences, such as room upgrades or custom services based on your past visits or activities.

1. Security of Your Information
2. We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure storage, to protect your data from unauthorized access or disclosure. While we take reasonable steps to protect your personal information, no data transmission over the internet can be guaranteed 100% secure.
3. CCTV Surveillance
4. The resort is under 24/7 CCTV surveillance in public areas for the safety and security of our guests. CCTV footage is used solely for security purposes and will not be shared with third parties without proper legal authorization. By entering the resort property, guests consent to being monitored in these areas.
5. Sharing of Personal Information
6. We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

With service providers (e.g., payment processors, third-party booking platforms) who assist in operating the resort and processing your bookings.

For legal compliance, such as responding to subpoenas, legal orders, or regulatory requirements.

With local authorities if required for identity verification or as part of compliance with applicable laws.

For business transfers, such as in the event of a merger, acquisition, or sale of the resort, where your information may be transferred as part of the transaction.

1. Data Retention
2. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Personal data related to your stay may be kept for a period of up to 5 years after your visit, depending on regulatory requirements and internal business needs.

1. Your Rights and Choices
2. You have the right to access, update, or correct your personal information at any time.

If you wish to opt-out of receiving promotional communications from us, you can unsubscribe by following the instructions in any marketing email or by contacting us directly.

You may request that we delete or restrict the use of your personal data where applicable, subject to legal or contractual requirements.

You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

1. Cookies and Tracking Technologies
2. We may use cookies and other tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect some functionalities of the website. Cookies help us:

Remember your preferences and login information.

Track the effectiveness of our marketing campaigns.

Improve the performance of our website.

1. Third-Party Links
2. Our website or resort services may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to the information we collect on our site and at the resort. We encourage you to review the privacy policies of any third-party services or websites you visit.
3. Children’s Privacy
4. We do not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible. Parents or guardians who believe we may have collected such information can contact us to request removal.
5. Updates to the Privacy Policy
6. We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and the effective date will be clearly noted. We encourage you to review this policy periodically for the most up-to-date information.
7. Consent and Acknowledgment
8. By staying with us, booking a reservation, or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as outlined herein.
9. Contact Us
10. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: tranquilresorandspa@gmail.com

Phone: 8866158822/9404170008

Address: Tranquil Resort And Spa, 217+218B, medha satara road, mahabaleshwar, 412806

Terms and Condition

1. Check-in and Check-out Policy
2. Check-in time is from 12:00 PM, and check-out time is by 10:00 AM.

Early check-in and late check-out may be requested, subject to availability and additional charges.

1. Reservation and Payment
2. A valid credit card or advance payment is required to confirm your reservation.

Full payment is expected upon check-in unless otherwise specified.

For third-party bookings, payment policies may differ and should be confirmed at the time of booking.

1. Cancellation and Refund Policy
2. If the guest cancels the booking 7 or more days prior to the check-in date, a 100% refund will be processed.

If the guest cancels the booking 1 to 7 days prior to the check-in date, a 70% cancellation fee will be charged, and the remaining 30% will be refunded.

If the guest cancels the booking within 24 hours of the check-in date, no refund will be granted.

Refunds will be processed within 15 working days, subject to the cancellation policy and property review.

1. Guest Behavior and Responsibility
2. Guests are responsible for the care and maintenance of the resort property and will be charged for any damage caused during their stay.

The resort reserves the right to refuse service or remove any guest who violates resort policies or engages in disruptive behavior.

1. Smoking Policy
2. Smoking is strictly prohibited in the indoor areas of the resort, including rooms, restaurant, and lobby.

Designated smoking zones are available outdoors, and guests must adhere to these areas.

1. Pet Policy
2. Pets are allowed in select areas of the resort and in specific room categories, subject to prior approval at the time of booking.

Only small to medium-sized pets are permitted. An additional cleaning fee may apply.

Pets are allowed in designated outdoor areas and specific pet-friendly rooms. Pets are not allowed in common indoor spaces such as the restaurant, spa, pool area, or lobby.

Owners are responsible for ensuring their pets are supervised and on a leash at all times while on resort property.

Service animals are always welcome in all areas of the resort.

1. Pool & Spa Use
2. The swimming pool and spa are open daily from 8:00 AM to 7:00 PM.

Pool and spa users must adhere to all safety rules, and children must be accompanied by an adult.

Spa services require prior booking and are subject to availability.

1. Children’s Play Area
2. The kids’ area is available for children between the ages of 3-12 years.

Children must be supervised by an adult at all times in the kids’ play area.

1. Outdoor and Indoor Games
2. Outdoor games (such as volleyball, badminton, etc.) and indoor games (such as table tennis, carrom) are available for guest use.

Equipment is available on a first-come, first-served basis, and guests are expected to return equipment in good condition.

1. Parking Policy
2. Complimentary parking is available for guests, but spaces are limited and subject to availability.

The resort is not responsible for any loss or damage to vehicles or personal belongings in the parking area.

1. Alcohol and Catering Services
2. The resort does not serve alcohol in the restaurant or other public areas.

Guests are welcome to bring their own alcohol, but it is strictly permitted for consumption only in their rooms.

Consumption of alcohol in common areas, including the restaurant, lobby, swimming pool, and outdoor spaces, is not allowed.

Guests are not allowed to bring outside food or beverages into the resort without prior approval.

1. Bonfire Area
2. The bonfire area is available for guest use in the evenings, subject to weather conditions.

Safety guidelines must be followed, and the bonfire area must be vacated by 10:00 PM.

1. Environmental and Nature Preservation
2. The resort is located in a lush, tree-covered area, and guests are encouraged to respect the natural surroundings.

Littering is strictly prohibited, and guests are asked to use designated trash bins.

1. Liability and Damage
2. The resort is not liable for any personal injury, loss, or damage to personal belongings during your stay, unless caused by the resort’s negligence.

Any damage to the resort property, including furniture, fixtures, or equipment, will be charged to the guest’s account.

1. Right to Refuse Service
2. The resort reserves the right to refuse accommodation or services to any guest who fails to comply with resort policies, engages in illegal activities, or disrupts the peaceful environment of the resort.
3. CCTV Surveillance
4. The resort property is under 24/7 CCTV surveillance in public areas for the safety and security of all guests.

By entering the premises, guests consent to being monitored in these areas.

CCTV footage is used solely for security purposes and will not be shared without proper legal authorization.

1. Citizenship Verification
2. All guests are required to carry a valid proof of citizenship (such as a passport, national ID card, or voter ID) for verification at check-in.

The resort reserves the right to refuse check-in if the required documents are not provided.

This is a standard policy to ensure guest safety and comply with local regulations.

1. Rights to Administration
2. The administration of the resort reserves the exclusive right to modify, amend, or update the resort’s terms and conditions at any time without prior notice.

The resort also has the sole discretion to grant or deny any requests for special accommodations or services, based on availability, policy guidelines, and operational requirements.

All decisions made by the resort administration are final and binding.